Contact · Reservations and dispatch
Contact Executive Transportation
One number, and a person at the end of it at four in the morning.
Ring the reservations line for a quote, a change or a question about a trip already on the schedule, or send the form and a coordinator will come back to you in writing. Both reach the same desk, and the phone is covered around the clock.
- 24/7Dispatch answers
- 2004Answering since
- Two officesSpringfield and Jacksonville
- In writingEvery quote
Why riders book Executive Transportation
A person, not a phone treeQuotes come back in writingA dedicated reservations teamSedans through 35-seat coaches
How to reach us
Two numbers, two offices, one reservation desk
Whichever number you use, the trip lands on the same schedule. The main line is the one to call if you are not sure, because it is the one that is covered overnight.
Reservations and dispatch
(217) 523-5466Answered 24 hours a dayQuotes, new bookings, changes, and the call you make when a plane lands at one in the morning and the plan has moved. This is the number to save.
Springfield office
(217) 245-5466The local lineThe same desk on a local number, which some offices and hotels prefer to dial. Use it for invoices, documentation requests and anything to do with an account team.
Where the vehicles work from
Two officesSpringfield and Jacksonville, IllinoisVehicles run out of both, which is why short notice is often workable in either city. Neither is a waiting room: a chauffeur comes to your address instead.
- Springfield
- 705 N Lincoln Ave, Springfield, IL 62702
- Jacksonville
- Jacksonville, Illinois
What to have ready when you call
- The date and the hourThe pickup time, and the time of the flight or the event if there is one.
- The pickup addressA street address rather than a district. A chauffeur comes to the door.
- Where it endsAn airport, a venue, a hotel or a second address. Extra stops are fine, just say so.
- How many people, and how many bagsHeadcount decides the vehicle, and luggage decides it more often than people expect.
- The flight number, if a plane is involvedIt puts the airline and the terminal on the itinerary, which is what a chauffeur needs at the terminal.
A return leg on the same call is worth mentioning, because it is quoted together and it keeps both halves of the trip on one confirmation.
If it is faster to type than to talk, the form at the top and the one at the foot of this page reach the same coordinator.
Request a QuoteRead the FAQThe offices
Two Illinois offices, and a line that is covered overnight
Executive Transportation works out of Springfield and Jacksonville, and the reservations line is answered at any hour of any day. Which of those two facts matters depends entirely on when you are reading this.
The Springfield office
The address on this page is the Springfield office, and it is where paperwork, invoices and insurance documentation come from. It is not a terminal and there is nothing to wait in: a chauffeur collects you at your own address instead.
The Jacksonville office
The second office and shop is in Jacksonville, which is why a short-notice request in Morgan County is often easier to fill than the map would suggest. Ask for the city by name and the coordinator will tell you what is free.
Who picks up at two in the morning
The same desk, on the same number. Departures leave in the dark and arrivals land late, so the line is staffed rather than forwarded, and a change made at that hour reaches the chauffeur who is driving it.
Reservation, quote and payment terms are set out in the Terms, and the change and cancellation windows are on the cancellation policy page.
What happens next
What happens after you send the form
The form is a message to a coordinator, not a booking engine, and nothing is charged or held when you send it. This is the sequence.
A coordinator reads it, then writes back
A reservation coordinator quotes the trip you described by the hour and sends the figure to you. Nothing goes on the schedule until you have seen it and said yes.
The figure covers the vehicle
One number for the car and the chauffeur rather than a price per seat, so a group of six divides a single figure between them.
Anything unclear gets a phone call
If the itinerary has a gap in it, somebody rings rather than guessing. That is usually about timing, luggage or the number of stops.
Then you have it in writing
The confirmation carries the vehicle, the hour, the addresses and the charges that apply to your trip, which is the document to keep.
We prefer 72 hours’ notice, but call anytime. Short-notice trips depend on availability.
Talk to a coordinator
Say where and when. We will say what it costs.
One call reaches the desk that quotes the trip, puts a vehicle on it and rings the chauffeur. There is nothing between you and that desk.
(217) 523-5466We prefer 72 hours’ notice, but call anytime. Short-notice trips depend on availability.
Keep reading
If you wanted something other than the phone
Four things people ring about that are already answered in writing.
Before you book
The answers most calls open with.
Terms and policies
What a confirmation points at.
Book the ride
Send the trip and get a figure back
Three things that make the reply faster.
Put the hour in, even a rough one
A coordinator can quote a morning departure without the exact minute, but not without the date.
Say how many people are riding
Headcount picks the vehicle, and it is the one detail that changes the figure most.
Add the flight number if there is one
It puts the airline and the terminal on the itinerary before anybody has to ask.