Privacy Policy

Last updated: September 19, 2026

1. Overview

Executive Transportation Illinois, doing business as Executive Transportation (“Executive Transportation,” “we,” “us,” and “our”) respects your privacy and is committed to protecting it through compliance with this Privacy Policy (“Privacy Policy”). This Privacy Policy describes how we collect and use your Personal Information when you visit our website at https://etlimos.com/ (the “Website”) or otherwise use our chauffeured ground transportation services (the “Services”), and that you may provide to Executive Transportation through a ride request form on the Website, phone calls, text messages, or email.

Executive Transportation Illinois has provided chauffeured ground transportation since 2004 from its office at 705 N Lincoln Ave, Springfield, IL 62702. The Services include airport transfers, corporate and government travel, hourly chauffeur service, point-to-point car service, and group shuttles and coaches, throughout Illinois and neighboring states.

Please read this Privacy Policy to understand our policies and practices regarding your Personal Information and how we will handle it. If you do not agree with our policies and practices, do not use the Website or the Services. By accessing or using the Website or the Services, you agree and consent to this Privacy Policy.

Executive Transportation may change this Privacy Policy at any time, at its discretion. Your continued use of the Website or the Services after we make changes is deemed to be acceptance of and consent to those changes, so please check the Privacy Policy periodically for updates.

This Privacy Policy is subject to and governed by the Executive Transportation Terms & Conditions. The Services are described further in the Terms & Conditions.

2. The Types of Information That Executive Transportation Collects About You and How Executive Transportation Collects Information About You

Executive Transportation may collect two types of information from you when you visit the Website or use the Services: Personal Information and Non-Personal Information (collectively “Information”).

“Personal Information” refers to data by which you may be personally identified, such as name, email address, telephone number, company name, and the pickup and drop-off addresses for a trip.

“Non-Personal Information” means data that is about you, but does not identify you specifically. If you do nothing during your visit to our Website but browse, read pages, or view content, we will gather and store Information about your visit that does not identify you personally.

We collect Information:

• Directly from you when you provide it to us. When you submit a ride request or quote request on the Website, the form asks for your first and last name, phone number, email address, company name, trip type, the service you are asking about, the pickup location, the drop-off location, the date and the time of the trip, the number of passengers, whether you need a return trip, and anything else you want to tell a reservation coordinator. If you call, text, or email us instead, you may voluntarily provide the same kinds of details. If you submit any Personal Information about other people to us or to our service providers, for example the passengers traveling on a trip you are arranging, you are responsible for making sure that you have the authority to do so and to allow us to use their Personal Information in accordance with this Privacy Policy.
• Information collected automatically when you submit a form or browse the Website. Along with what you type into a ride request, the Website records and stores the address and title of the page the form was submitted from, the page you first landed on, the number of pages you viewed, the website or search engine that referred you, any UTM parameters in the link you arrived through (source, medium, campaign, term, content, and campaign ID), any advertising click identifiers present in that link (including Google, Microsoft, Meta, TikTok, and LinkedIn click IDs), your Google Analytics client ID, the first source, date, landing page, referrer, and campaign recorded for your visit, your device type, browser, browser language, screen size, time zone, and offset from UTC, your browser user agent string, and the IP address the request came from. Each ride request is saved as a private record on the Website and is also sent to our customer relationship and messaging platform so a reservation coordinator can follow up with you.
• Through cookies and similar technologies. We collect information about how you interact with the Website through the use of cookies, pixel tags, and similar technologies, including standard analytics tools such as Google Analytics. Cookies are small files placed on your device that help the Website operate, remember your preferences, and provide analytic information, such as the pages you visit, the site that referred you, your device type, and your general location. You can manage or delete cookies through your browser settings, but some parts of the Website may not work properly without them. Please see the “Do Not Track” section below for how we respond to Do Not Track signals.
• From third parties. We may obtain information through partners, vendors, suppliers and other third parties. These parties largely fall into the following categories: advertising and marketing companies, social media platforms, online directories and review sites, and providers of reservation, messaging, payment, and analytics services. We take steps to confirm that information we receive from these third parties has been collected with your consent or that these parties are otherwise legally permitted to disclose your Personal Information to us. In some cases we combine Personal Information about individuals that we receive from multiple sources, including information collected directly from you or through your use of the Website or the Services.

Payment information. Payment card details are processed by our payment provider. Full card numbers are not stored on the Website.

3. How Executive Transportation Uses Personal Information It Collects About You and the Purposes for the Collection and Use

We use Personal Information that we collect about you or that you provide to us for the following purposes:

• For Functionality and Development of the Website and the Services. We use information to provide, offer, and personalize the Website and the Services provided to you, including quoting a trip, confirming a reservation, assigning a vehicle and a chauffeur, and getting a passenger to the right place at the right hour. Some information, like your IP address, is used to communicate with your device to provide network connectivity, measure usage levels of the Website, diagnose problems and provide security features. Other business purposes that depend on use of your information include data analysis related to testing, modifying, and improving the Website and the Services, and to identify trends. We use cookies to make the Website operate, work more efficiently, and provide analytic information. Technologies similar to cookies, such as pixel tags, are also used in connection with the Website.
• For Customer Support and Reporting. We rely on information to analyze performance and improve and maintain the Website and the Services. We also rely on Personal Information you provide to us to provide you with customer support for the Services, to answer questions about a completed trip, and to verify eligibility for promotional offers.
• For Business Operations. We use information to operate our business; for example, to perform accounting, auditing, billing, reconciliation, and collection activities. Other business purposes that depend on use of your Personal Information include crime or fraud monitoring and prevention, protecting our legal rights, and performing contractual obligations. We also use Personal Information to contact you to advertise, market and sell the Services in accordance with your communications preferences.
• To Communicate. We use contact information to send messages; to provide the Services; to respond to reservation and customer service requests; to send quotes, reservation confirmations, and chauffeur and pickup updates; to provide alerts such as changes in our policies; to ask for feedback or a review after a trip is complete; and to send marketing or informational materials, in accordance with your communication preferences. Text messages are described further in the “Text Messaging (SMS)” section below.
• To Understand Where Requests Come From. The automatically collected fields listed in Section 2, such as referrer, UTM parameters, and advertising click identifiers, are used to understand which pages and which marketing channels produce ride requests, so that we can answer callers faster and spend our advertising budget where it works.
• For Advertising and Marketing. We may use Personal Information collected from you, combined with information about what advertisements you viewed and other information we collect, to enable us to provide personalized content and to study the effectiveness of advertising and marketing campaigns. You may choose whether to allow or deny uses or sharing of your device’s location by changing your device settings, but if you choose to deny such uses or sharing, we may not be able to provide you with certain personalized content on the Website.
• For Statistical Purposes to Improve the Website. We may compile Website statistics into traffic reports, which help Executive Transportation understand, anticipate, and respond to customer needs. If we learn, for example, of heightened interest in a particular airport or a particular vehicle, we are likely to highlight that information on the Website. This Information helps us create a better overall experience for our customers and Website visitors.

LEGAL BASIS FOR OUR USE (APPLICABLE ONLY TO EEA AND UNITED KINGDOM VISITORS): If you are in the European Economic Area or the United Kingdom, our legal basis for collecting and using the Personal Information described above will depend on the Personal Information concerned and the specific context in which we collect it.

However, we will collect Personal Information from you only where we have your consent to do so, where we need the Personal Information to perform a contract with you, where we have a legal obligation to do so, or where the processing is in our legitimate interests (such as processing for administrative purposes, direct marketing, service improvement, preventing fraud or criminal acts and in support of information security) and not overridden by your data protection interests or fundamental rights and freedoms.

If we ask you to provide Personal Information to comply with a legal requirement or to perform a contract with you, we will make this clear at the time of collection. We will also tell you whether the requirement for that information is mandatory and explain any consequences to you if you do not provide the information.

Similarly, if we collect and use your Personal Information based on our legitimate interests (or those of any third party), we will take reasonable steps to provide clear notice and describe our legitimate interests.

Executive Transportation is the Data Controller of all Personal Information collected through the Website and the Services. The contact details for Executive Transportation are set out in the “HOW TO CONTACT US” section.

If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Information for any specific processing activity, please contact us using the contact details provided under the “HOW TO CONTACT US” section below.

RETENTION OF YOUR PERSONAL INFORMATION: We will only retain your Personal Information for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements and for other purposes described in this Privacy Policy. We may retain your Personal Information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for Personal Information, we consider the amount, nature and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. In some circumstances you can ask us to delete your data: see “YOUR LEGAL RIGHTS” below for further information. And in some circumstances we will anonymize your Personal Information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

4. How Executive Transportation Protects Your Information

We use reasonable and appropriate administrative, technical and organizational security measures to protect your Personal Information against risks such as temporary or permanent loss, destruction, and unauthorized or unlawful access, alteration, use or disclosure. We require our suppliers and vendors to apply similar protections when they access or use Personal Information that we share with them. No technology, data transmission or system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that information you provided to us has been compromised), please immediately notify us by contacting us using the instructions in the “HOW TO CONTACT US” section below.

5. When Executive Transportation Shares Your Information

We work with authorized suppliers and business partners to provide the Website and the Services. When we share your Personal Information with these companies, we put in place appropriate measures to limit the use of your information only for legal and authorized purposes that are consistent with this Privacy Policy, as well as appropriate confidentiality and security measures.

We also share information with third parties for advertising and marketing; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of the Website; and to protect our legal rights. We may disclose Personal Information that we collect or you provide as described in this Privacy Policy:

• With Suppliers. Our authorized vendors and suppliers may require Personal Information to provide services we have contracted for, such as our customer relationship and messaging platform, website hosting, payment processing, data analysis, IT services, accounting, or customer service. We use a variety of software and tools at Executive Transportation, and we process Personal Information using these tools as a regular course of business. Our arrangements with suppliers and vendors are intended to protect your Personal Information and limit its use.
• With Chauffeurs and Affiliated Operators. Details needed to complete a trip, such as the passenger name, phone number, pickup and drop-off locations, and the time, are given to the chauffeur assigned to the trip. When a trip is covered by an affiliated operator, for example at the far end of a long distance run, those same trip details are shared with that operator for the sole purpose of completing the trip.
• With Partners. We occasionally have relationships with third parties that are not suppliers or vendors but are working with us to offer certain opportunities such as marketing and similar promotions, or to facilitate the Services. In these cases, additional terms or privacy policies may be provided. For third parties or uses not described in this Privacy Policy, we share your information only with a lawful basis to do so.
• For Advertising and Marketing. We may share your information with our third-party company partners to prepare and deliver advertising and marketing content, to provide content services and to enable them to provide you with more personalized ads and to study the effectiveness of our campaigns.

In particular, we may use third-party companies to communicate regarding goods and services that may be of interest to you, in accordance with your preferences. You may receive this content by a variety of means such as email, phone or when you access and use the Website and other websites. Content may be based on information obtained, for example, through prior trips or transactions, through your device’s physical location, through information about what advertisements and content you have viewed, or through cookies and similar technologies relating to your access to and use of the Website and other websites. You can choose whether to allow or deny uses and sharing of your device’s location by changing your device settings, but if you choose to deny such uses or sharing, our partners may not be able to provide you with the applicable content.

• Sales, Mergers and Acquisitions. We may disclose Personal Information as part of a contemplated or actual business transaction such as a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business or assets (including in connection with any bankruptcy or similar proceedings).
• With Your Consent. Executive Transportation may disclose your Personal Information to any other person or entity where you consent to the disclosure. For information about how to decline our advertising and marketing, please see the section entitled “Your Legal Rights” below.

We do NOT share your phone number or opt-in consent with third parties unless we have received your express written consent to do so.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties.

We also share non-personally identifiable information, such as anonymized or aggregated information, with suppliers for purposes such as analysis, identifying trends, and improving the Services.

Executive Transportation does not sell any of your Personal Information for monetary compensation.

6. Information From Children

We do not knowingly collect, use, or disclose Information from children under 16. If we learn that we have collected the Personal Information of a child under 16 (or the equivalent minimum age depending on the jurisdiction, such as 13 in the United States per the Children’s Online Privacy Protection Act), we will take steps to delete the information as soon as possible. If you are under 16, do not provide any Information about yourself to Executive Transportation, including your name, address, telephone number or email address. A parent, guardian, school, or employer arranging travel for a minor may of course give us the details needed to complete that trip. If you become aware that Information of a child under 16 years of age has been provided directly by that child, please use one of the methods provided under the “HOW TO CONTACT US” section below.

7. Links to Other Websites and Services

We are not responsible for the practices employed by websites or services linked to or from the Website, including the information or content contained therein. This Privacy Policy does not address, and we are not responsible for, the policies and practices of third parties or other organizations that are not operating on Executive Transportation’s behalf, including policies and practices related to privacy and security, data collection, processing, use, storage, and disclosure. This includes: (a) any third party operating any site or service to which the Website links, such as an airport, an airline, or a hotel (the inclusion of a link on the Website does not imply endorsement of the linked site or service by us); or (b) any app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer (such as Facebook, Apple, Google, Microsoft, LinkedIn, and the like), including any Personal Information you disclose to other organizations through or in connection with the Website or the Services.

8. Do Not Track

Some browsers incorporate a “Do Not Track” (“DNT”) feature that, when turned on, signals to websites and online services that you do not want to be tracked. At this time, the Website does not respond to DNT signals.

9. Your Legal Rights

Executive Transportation respects your rights in how your Personal Information is used and shared. Depending on where you live, you may have rights to request access or corrections to your personal data and make choices about the kinds of marketing materials you receive, or choose not to receive marketing from Executive Transportation at all. See below for more information, depending on your location.

10. European Privacy Rights

If you are in Europe, you may have additional rights under the GDPR, the UK GDPR, or nFADP.

• Access to, Correction of, or Deletion of Your Information. If you would like to correct or update your Personal Information, or to request access to or deletion of your Personal Information, you may contact us by using the contact details provided under the “HOW TO CONTACT US” section below. If you request a change to or deletion of your Personal Information, please note that we may still need to retain certain information for recordkeeping purposes, and to complete any transactions that you began prior to requesting such change or deletion (for example, when you have a reservation on the schedule, you may not be able to change or delete the Personal Information provided until after that trip has been completed and billed). Some of your information may also remain within our systems and other records where necessary for compliance with applicable law.

At your request and where the law requires us to do so, we will confirm what Personal Information we hold about you. You may also have a legal right to obtain a copy of your Personal Information. You can make such a request by making a written request in one of the ways described in the “HOW TO CONTACT US” section below. We may charge a processing fee for this service where permitted by law and we will require evidence of your identity before fulfilling your request.

• Data Privacy Rights Specific to Individuals in the European Economic Area, the United Kingdom, and Switzerland. You can object to processing of your Personal Information, ask us to restrict processing of your Personal Information, or request portability of your Personal Information. You can exercise these rights by making a written request in one of the ways described in the “HOW TO CONTACT US” section below.

Similarly, if we have collected your Personal Information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect (1) the lawfulness of any processing we conducted prior to your withdrawal, or (2) processing your Personal Information under other legal bases.

If you believe we are using your Personal Information in a way that is inconsistent with this Privacy Policy or for more information about your rights, contact your local data protection authority.

• Advertising and Marketing Choices. We give you choices regarding our use and disclosure of your Personal Information for advertising and marketing purposes. You may access or update your contact details and modify your communication preferences by using one of the methods provided under the “HOW TO CONTACT US” section below, and you may reply STOP to any text message to opt out of text messages. Please also note that if you choose not to receive marketing communications from us, we may still send you communications related to the Services you requested, such as a quote, a reservation confirmation, a chauffeur or pickup update, or a billing question. Some advertising content is delivered through the Website’s use of cookies and similar technologies, as described in Section 2 above.

11. International Compliance

Executive Transportation is a business located in the United States that provides its Services in Illinois and neighboring states. We may transfer your Personal Information to our third party service providers, who may be located in a different state or country than you.

Whenever Executive Transportation transfers Personal Information, we will process your Personal Information in a way that meets the commitments of this Privacy Policy and complies with applicable law. Executive Transportation may be required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

12. Data Privacy Framework

Executive Transportation does not participate in the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, or the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF), because our Services are provided in the United States and we do not direct our Services to individuals in the European Union, the United Kingdom, or Switzerland. If you are located in one of those regions and have a question about your Personal Information, please contact us using the details in the “HOW TO CONTACT US” section below.

13. California Privacy Rights

This section is addressed to California residents only and provides more information about your rights under the California Consumer Privacy Act or “CCPA” (California Civil Code Section 1798.100 et seq.), as amended. Subject to certain exceptions, the CCPA grants to California residents the rights to: be notified about the collection, use, disclosure, sale or sharing of their Personal Information; request access to, deletion of, or correction of their Personal Information; request to opt out of the “sale” or “sharing” of Personal Information (where such information is sold or shared); limit the use or disclosure of Sensitive Personal Information (as defined under CCPA); and to not be discriminated against for exercising such rights.

Executive Transportation does not sell your Personal Information. If you wish to exercise your right to opt out of Executive Transportation using your Personal Information for cross-contextual targeted advertising purposes (called “sharing” under the CCPA), you may do so by using the details in the “HOW TO CONTACT US” section.

You can request access to, correction of or deletion of your Personal Information by using the details in the “HOW TO CONTACT US” section. If you request a deletion of your Personal Information, please note that Executive Transportation may still need to retain certain information for recordkeeping purposes, to complete any transactions that you began prior to requesting such deletion, to comply with applicable law, or for other purposes permitted by CCPA. If you submit a request to exercise rights under CCPA, Executive Transportation will ask you to provide certain information to verify your identity. This information will depend on your prior interactions with Executive Transportation and the sensitivity of Personal Information at issue. If Executive Transportation denies your request, we will explain why.

You can designate an authorized agent to make a request under the CCPA on your behalf in certain circumstances. If you use an authorized agent for this purpose, Executive Transportation may ask you to verify your identity or that you provided the authorized agent signed permission to submit a request under the CCPA. If you provide an authorized agent with power of attorney pursuant to Probate Code sections 4000 to 4465, it may not be necessary to perform these steps and Executive Transportation will respond to any request from such authorized agent in accordance with the CCPA.

The Privacy Policy describes the categories of Personal Information that Executive Transportation collects and how Executive Transportation uses such Personal Information. If Executive Transportation collects Sensitive Personal Information, we limit our use of the Sensitive Personal Information to uses: (1) you have authorized, (2) that are required to fulfill your requests for goods or services, or (3) that are otherwise allowed by the CCPA or required by other laws or regulations.

The categories of Personal Information collected, disclosed, and sold from California residents over the preceding 12 months and Executive Transportation’s applicable retention periods include:

• Identifiers (such as name, address, IP address, email, and telephone number). Collected: Yes. Disclosed: Yes. Sold: No. Retention period: see Section 3 of this Privacy Policy, “Retention of Your Personal Information.” Business purpose: for functionality, customer support, business operations, communication, advertising and marketing, and statistical purposes.
• Personal information defined in Civil Code Section 1798.80(e) (such as signature, financial information, and insurance information). Collected: Yes, limited to the billing and payment information needed to complete a reservation or a payment. Disclosed: Yes, to the payment provider to process the payment. Sold: No. Retention period: see Section 3 of this Privacy Policy, “Retention of Your Personal Information.” Business purpose: for business operations.
• Protected personal information (such as gender, religion, sexual orientation, or disability). Collected: No, except where you tell us about an accessibility need so that we can send a vehicle that suits it. Disclosed: Only to the chauffeur or operator on that trip. Sold: No.
• Commercial information (such as services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies). Collected: Yes. Disclosed: Yes, to suppliers, chauffeurs, and affiliated operators that help us provide the Services. Sold: No. Retention period: see Section 3 of this Privacy Policy, “Retention of Your Personal Information.” Business purpose: for development, customer support, business operations, communication, advertising and marketing, and statistical purposes.
• Biometric information. Collected: No. Disclosed: No. Sold: No.
• Internet or other similar network activity (such as information on a consumer’s interaction with a website, application, or advertisement). Collected: Yes. Disclosed: Yes. Sold: No. Retention period: see Section 3 of this Privacy Policy, “Retention of Your Personal Information.” Business purpose: for functionality, business operations, and statistical purposes.
• Geolocation data. Collected: We collect the pickup and drop-off addresses you give us for a trip, and a general location inferred from your IP address. We do not collect precise device location from the Website. Disclosed: Trip addresses are disclosed to the chauffeur or operator on that trip. Sold: No.
• Audio, electronic, visual, thermal, or olfactory information. Collected: No. Disclosed: No. Sold: No.
• Professional or employment-related information. Collected: Yes, limited to the company name you give us when you book business travel. Disclosed: Yes, for billing. Sold: No.
• Education information. Collected: No. Disclosed: No. Sold: No.
• Inferences (such as analytics and preferences). Collected: Yes. Disclosed: Yes. Sold: No.

14. Colorado Privacy Rights

This section is addressed to Colorado residents only and provides more information about your rights under the Colorado Privacy Act or “CPA.” Subject to certain exceptions, the CPA grants to Colorado residents the rights to: be notified about the collection, use, disclosure, or sale of their Personal Information; request access to, deletion of, or correction of their Personal Information; and request to opt out of the use of Personal Information for targeted advertising, sale, or certain profiling.

You can request access to, correction of or deletion of your Personal Information by using the details in the “HOW TO CONTACT US” section. If you request a deletion of your Personal Information, please note that Executive Transportation may still need to retain certain information for recordkeeping purposes, to complete any transactions that you began prior to requesting such deletion, to comply with applicable law, or for other purposes permitted by CPA. If you submit a request to exercise rights under CPA, Executive Transportation will ask you to provide certain information to verify your identity. This information will depend on your prior interactions with Executive Transportation and the sensitivity of Personal Information at issue. If Executive Transportation denies your request, we will explain why. If we have not responded to your request or asked for additional time to respond to your request within 45 days after you send us a request, you have the right to appeal our failure to take action. To appeal our failure to take action, contact us using the details in the “HOW TO CONTACT US” section.

You can designate an authorized agent to make a request under the CPA on your behalf in certain circumstances. If you use an authorized agent for this purpose, Executive Transportation may ask you to verify your identity or that you provided the authorized agent signed permission to submit a request under the CPA.

15. Connecticut Privacy Rights

This section is addressed to Connecticut residents only and provides more information about your rights under the Connecticut Data Privacy Act or “CTDPA.” You can exercise your rights by using the details in the “HOW TO CONTACT US” section. If we inform you that we decline to take action regarding your request, you have the right to appeal our failure to take action by contacting us using the details in the “HOW TO CONTACT US” section.

16. Utah Privacy Rights

This section is addressed to Utah residents only and provides more information about your rights under the Utah Consumer Privacy Act or “UCPA.” You can exercise your rights by using the details in the “HOW TO CONTACT US” section.

17. Virginia Privacy Rights

This section is addressed to Virginia residents only and provides more information about your rights under Virginia’s Consumer Data Protection Act or “VCDPA.” Subject to certain exceptions, the VCDPA grants to Virginia residents the rights to: be notified about the collection, use, disclosure, or sale of their Personal Information; request access to, deletion of, or correction of their Personal Information; request to opt out of the use of Personal Information for targeted advertising, sale, or certain profiling; and to not be discriminated against for exercising such rights.

You can request access to, correction of or deletion of your Personal Information by using the details in the “HOW TO CONTACT US” section. If you request a deletion of your Personal Information, please note that Executive Transportation may still need to retain certain information for recordkeeping purposes, to complete any transactions that you began prior to requesting such deletion, to comply with applicable law, or for other purposes permitted by VCDPA. If you submit a request to exercise rights under VCDPA, Executive Transportation will ask you to provide certain information to verify your identity. This information will depend on your prior interactions with Executive Transportation and the sensitivity of Personal Information at issue. If Executive Transportation denies your request, we will explain why. If we inform you that we decline to take action regarding your request, you have the right to appeal our failure to take action. To appeal our failure to take action, contact us using the details in the “HOW TO CONTACT US” section.

18. How to Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our privacy practices, please contact us: